In February 2010, Old Spice took a considerable risk and one of the most significant shifts in their history. The result? The company became one of America’s favorite male grooming brands – a surprising move because the company targeted women to sell a product that was for men.
This is one of the most successful marketing campaigns in modern history, and there is a crucial reason why we can attribute its success not to the content, but instead to the audience they target. https://www.youtube.com/watch?v=owGykVbfgUEHistory
Old Spice’s first demographic was women. Demand for men’s fragrances was low because body odor was long considered by many as a sign of masculinity. But throughout the early 20th century, companies realized they were not reaching 50% of potential customers and began marketing to men without much success. With the advent of television, Old Spice was able to link their scent to the concept of Manliness more directly. In the 1970s, they doubled down on that concept, and in 1990, Old Spice sold to Procter and Gamble for $300 million.
Despite new ownership, Old Spice marketing was more or less the same as it had been for the previous 40 years. The problem? They had a legacy on their side and a consistent older consumer base, but they were struggling to reach the younger demographic. With the new millennial consumer, this struggle became a nightmare. Axe body spray turned the men’s grooming market entirely upside down. They were able to successfully sell to the coveted 15 to 25 demographic with edgy commercials depicting ax coated “regular guys” getting the girl. It’s the same formula Old Spice used for decades- but amplified. Old spice couldn’t shake their old-school reputation, and it only got worse because soon, the men’s grooming market was crowded with competitors such as Dove for Men, Nivea Men, and Suave Men. These once gender-neutral brands attacked the newly profitable male market. Old spice tried to keep up and released a largely unsuccessful swagger campaign.
Old spice was falling further out of favor, and they had to rebrand. The company decided to do a 360 rebranding, but the older a brand is, the harder it is to change consumers’ perceptions to shake that perception. The first step was to look internally and understand the foundations of their business and marketing efforts. That is when internal research uncovered a surprising statistic: Women purchased 60% of men’s body washes. This find redefined the target market for Old Spice and a new target consumer. This fundamental insight enabled the company to start the process of establishing a new foundation for their marketing and branding.
Foundation: you have to understand the foundations of marketing, principles such as niche, storytelling, brand, goals, content types, and so many more; for Old Spice it was niche.
Old Spice had their audience, and now all they had to design a plan that would enable them to share the brand’s story and messages with those who needed to hear it. Unilever, one of the companies biggest competitors, announced it would be launching a big campaign for Dove Men and Care body wash for the Superbowl in February. Old spice decided to challenge that campaign, but without airing a TV commercial. Instead, Old Spice designed a plan about marketing that surrounded the SuperBowl instead rather than spending money on the Superbowl itself.
Design: you have to develop a plan that’s right for you after you understand the foundations! This will mean who you are marketing to and how your market will be different for each person! Foundation prepares you to design a plan that’s right for your brand, and in this case, Old Spice needed to create marketing in places where their audience was.
They targeted millennials where millennials lived, and to do that, they looked to the still young sleeping giants of social media. Once the niche and platform were selected, Old Spice created marketing that would appeal to women who purchase the men in their lives deodorant. “The man your man could smell like” first appeared on YouTube and Facebook a few days before the big game, and it worked.
Execution: understanding the foundations and designing a plan will lead you to execution. You will take all you have learned and the plan you have made to help you create content that works for you.
On day one, the videos was seen 5.9 million times on YouTube (which is more than Barack Obama’s presidential victory speech). On day two, Old Spice had 8 out of the top 11 most popular videos on the entire internet. On day three, the campaign hit 20 million views in one month. Old Spice became the number one all-time, most-viewed brand on YouTube.
The campaign was a cultural phenomenon- but for Old Spice, this virality needed to pay off. What’s the use if it didn’t get these millions of viewers actually to purchase the product? A few months later, in May 2010, Old Spice sales were up 60%. By July sales were up 125%, an all-time high for the brand. They were the number one brand for men’s body wash. Old Spice completely re-invigorated its brand and came out looking 50 years younger in the process.